Privacy & Data Protection
At Toonyug Animation, we are committed to safeguarding the digital identity of our global community of creators. This policy explains how we collect, use, and secure your data in compliance with the IT Act, 2000 and the DPDP Act, 2023.
1. Information We Collect
Personal Data
Includes your name, email address, billing details, and payment identifiers (UPI/Card) for secure order fulfillment.
Creative Assets
Metadata related to the rigged characters, audio, or courses you purchase or manage on our platform.
2. AI & Automated Interactions
We use Botpress AI technology to provide 24/7 instant support. Our AI reads structured data and Knowledge Bases to answer your queries about licenses, characters, and technical issues. Personal chat logs are used solely to improve support quality and are never sold to third parties.
3. How Your Data is Used
- Service Delivery: To provide secure downloads of FLA, PSD, and Rig files.
- Legal Verification: To verify your "Creator" or "Commercial" license compliance across authorized channels.
- Security: Monitoring for fraudulent resale or redistribution of Toonyug intellectual property.
4. Studio-Grade Security
All data is encrypted using **AES-256 standards**. We store your purchased assets securely in your Toonyug account dashboard, allowing you to re-download them anytime if your local files are lost.
5. Your Control & Rights
You have the right to access, rectify, or delete your personal information. For complex data requests or to exercise your "Right to be Forgotten" under Indian Law, please contact our support team.
