Shipping & Delivery Policy
At Toonyug Animation, we specialize in high-end digital animation assets. This policy outlines how our digital content, including 2D Rigs, Backgrounds, and Audio Packs, is delivered to our global creative community.
1. Digital-Only Delivery
Zero Shipping Cost: Since Toonyug Animation deals exclusively in digital assets, no physical shipping is required. All products are delivered electronically.
Our assets (FLA, PSD, MP3, WAV) are hosted on high-speed secure servers to ensure seamless integration into your animation pipeline.
2. Instant Fulfillment Timeline
We value your creative time. Our delivery mechanism is fully automated for instant gratification:
- Immediate Access: Upon successful payment verification, your download links are activated instantly.
- Email Confirmation: A professional invoice and backup download links are sent to your registered email address immediately.
- Dashboard Integration: All purchased assets are permanently added to your "My Account > Downloads" section for future access.
3. Delivery Methods & Verification
- Secure Downloads: We use encrypted links to protect the integrity of our premium animation rigs and audio packs.
- Download Limits: To prevent unauthorized distribution, links may have a set attempt limit. However, genuine creators can request link resets via support.
- File Format Integrity: All files are compressed in .ZIP or .RAR formats to ensure no data loss during the transmission process.
4. Technical Delivery Issues
In case of server downtime or failed download sessions, please do not worry. Our Botpress AI and human support team can manually push the assets to your dashboard or provide alternative cloud mirrors (Google Drive/Dropbox) within 24 hours.
